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IP Telephony Asterisk is a universal software PBX that allows you to create a full-fledged telephone communication system for your company.

Flexible call management - voice menu (IVR), call forwarding, call holding, listening and voice assistance to agents online, as well as other functions.
Instant integration - using our service, it will take only a couple of minutes: you can already deploy a working telephony and statistics service for free.
Scalability - easily adapts to the needs of both a small office and a large call center.
This is a powerful and flexible tool that turns ordinary communication into professional corporate telephony.

Asterisk as a powerful platform for building communication routes provides ample opportunities for collecting and analyzing statistics, be it a call center, office PBX or any other communication system.

The main aspects of statistics in Asterisk include: — Call Detail Records (CDR): each call that goes through Asterisk generates a CDR record with comprehensive information:
• call start, answer, and end times;
• call duration and total call duration;
• call source and destination (numbers, channels);
• call termination status (answered, busy, no answer, etc.);
• an MP3 recording of the call itself.
• agent efficiency;
• channel statistics: tracking channel (phone provider) usage helps optimize resources and identify potential bandwidth issues.
• real-time monitoring: in addition to stored data, Asterisk provides real-time monitoring capabilities.

Tools for analyzing Asterisk statistics: There are many solutions for converting raw Asterisk data into visual reports and graphs: Applications and dashboards: commercial and open-source solutions, such as CDR Reports, with user-friendly interfaces for viewing and analyzing data. In-house developments: thanks to the flexibility of Asterisk, you can create your own scripts or applications for collecting and visualizing statistics, adapted to specific tasks.
Collecting and analyzing Asterisk statistics is a key element in increasing the efficiency of communication systems, identifying bottlenecks, controlling costs and making informed decisions for their further development.